FAQ

Frequently Asked Questions

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What do I do if I lose my link to the client portal?

 

Easy! Just give us a call or email and we can resend the link. 

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Are you taking new clients?

 

Yes, we are! We can help direct you to the best therapist and therapies to fit your needs. Our friendly office manager Jess is ready and willing to answer any questions you may have.

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Does your office accept insurance?

 

We are accepting Optum/ United HealthCare insurances at the moment.

We also accept Cash Pay. Because of this we are considered “Out of Network.” However, if your insurance plan covers mental/behavioral health services we can work with you to provide a "Superbill" that you can submit to your insurance company for reimbursement. Check with your insurance provider to see if they have out-of-network benefits for counseling-related services, and we can assist you from there.

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How much do you charge per session?

 

Our therapists charge based on their education, years of experience, and any specific training, specializations, or licensing they have earned. Each therapists's specific pricing is listed on their individual pages under the "OUR TEAM" section of the website.

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Do you take alternate payment options?

 

Yes we do! A few of the alternate payment options we accept include the Craig Tiger Act for First Responders, HSA- Health Savings Account payment cards, The Hope Foundation -apply for funding here      , Clergy Pay (dependent on contractual agreement), and we will soon be offering ESA for families with homeschooled children funded under disability.

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What type of therapy sessions do you offer?

 

We offer Individual/Adult therapy, Couples therapy, Child therapy, and Family therapy. Please refer to our “SERVICES” page for information regarding the specific modalities our therapists offer.

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Why does your office smell so good?

 

We love to diffuse essential oils at our practice. We believe that smell forms positive associations and can affect mood so our “secret” scents are Fresh Linen, Hawaii Exotic Papaya, and Hibiscus Flower to soothe your mind and lift your spirits. It makes us happy, too!

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How do I make an appointment with one of the CLEAR Counseling therapists?

 

Call our office at (480) 687-1665, or message us on the "Let's Chat" section of this website to schedule an appointment. Our Administration Staff will be happy to answer any questions you may have, collect your information, schedule your intake appointment, and send you the needed forms for your appointment.

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We look forward to seeing you.